Prices apply to all courses we offer on our Public MHFA Calendar

Youth MHFA or Standard MHFA - Face to Face

Blended Online or Blended Face to Face Youth MHFA

Blended Online or Blended Face to Face Standard MHFA (Workplace or Community)

 

Contact us to receive an Invoice or to order a Book of 10 Open Dated Tickets

 

​Single Tickets​​

• Early-Bird Discounted Ticket = $350.00 - Same limiting conditions as Discounted Ticket - Finish 45 days before published training date

• Discounted Ticket = $375.00 - Very limited refund and fee-free reschedule options

• Regular Ticket = $450.00 - Refunds if we cancel + fee-free reschedules 21+ days out from a course

• Flexible Ticket = $535.00 - Refund or fee-free reschedule even if you no-show to original booking + fee-free reschedules 7+ days before a rescheduled course

Read detailed ticket conditions below

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Group Discount Options​

 

For ANY program

• Book of 10 Open-Dated Regular Tickets = $3900.00 - For use at Face to Face AND Blended Online Courses across our program

• Book of 10 Open-Dated Flexible Tickets = $4900.00 - For use at Face to Face AND Blended Online Courses across our program

 

For 2 Day Face to Face Courses ONLY

• Group of 3 Flexible Tickets = $1450.00 (10% Discount)

• Group of 3 Regular Tickets  =$1220.00 (10% Discount)

• Group of 3 Discounted Tickets  = $1020.00 (10% Discount)

• Group of 5 Flexible Tickets = $2150.00 (10% Discount)

• Group of 5 Regular Tickets  = $1800.00 (20% Discount)

• Group of 5 Discounted Tickets = $1500.00 (20% Discount)

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Safer Communities – Ticket Conditions

Safer Communities offers three ticket types for MHFA Training:

1. Discounted Ticket (Early Bird)

2. Regular Ticket

3. Flexible Ticket

The $140 MHFA eLearning activation fee applies to all Blended MHFA courses and is non-refundable once MHFA-issued eLearning is activated, regardless of ticket type.

1. Discounted Ticket (Limited / Early Bird)

Low-cost ticket with strict conditions - Early Bird Discounted Tickets not available above a quota allocated per course, or under 14 days from a course

Refunds

• Not refundable if the participant cancels.

• Refunds are only offered after the 3rd cancellation of the course by Safer Communities (SC).

  • 1st SC cancellation: Participant must accept a reschedule.

  • 2nd SC cancellation: Participant must accept a reschedule.

  • 3rd SC cancellation: Participant must accept a reschedule.

  • After the 3rd SC cancellation → Refund permitted.

Reschedules

• Customer-initiated reschedule requests made within 30 days of the course attract a $250 reschedule fee.

• If SC cancels (first three times), participant must accept a reschedule.

• Discount tickets may be held open-dated for up to 12 months from original booking.

2. Regular Ticket

Refunds

• Full refund if cancelled 21+ days before the training date.

• 50% refund if cancelled up to 7 days before the course.

• No refund if cancelled under 7 days or for no-shows.

• If SC cancels the course → participant may choose a refund or reschedule.

  • If eLearning has been activated → $140 deducted.

Reschedules

• Customer-initiated reschedules within 14 days of the course attract a $250 reschedule fee.

• Earlier reschedule requests may be free depending on notice and availability.

3. Flexible Ticket (Final Updated Rules)

Maximum flexibility with clear limits

Refunds

• Fully refundable up to and including a no-show for the original booking date only.

• Refunds do not apply to any rescheduled session, unless Safer Communities (SC) cancels that rescheduled session.

• If SC cancels a rescheduled course → participant may choose a refund or another reschedule, even after previous reschedules.

Reschedules

• Unlimited reschedule requests are permitted more than 7 days before any course date (original or rescheduled) at no cost.

• 1st reschedule request made inside 7 days of a course date (original or rescheduled) — including after a no-show —
  → Fee-free.

• All subsequent customer-requested reschedule requests made inside 7 days of any course date (original or rescheduled)
  → $250 reschedule fee applies.

• SC-initiated reschedules are always fee-free.

No-Shows

• Flexible Tickets: Full refund still available (original booking date only).

• Regular Tickets: No refund; reschedule fees apply if rebooking.

• Discounted Tickets: No refund; reschedule fees apply if within the fee window.

 

Contact us to receive an Invoice or to order a Book of 10 Open Dated Tickets

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​Additional Fees if partial program absence occurs during training​​​​​​​

• Single Webinar Reschedule Fee - $125

• Single Day Face to Face Reschedule Fee - $250​

 

FULL TICKET CONDITIONS

1. Definitions

• Course date: The scheduled start date/time of the first live session.

• Days: Calendar days, counted back from the course start time.

• Regular Ticket: Standard-priced ticket.

• Discounted Ticket: Any ticket sold below standard price (e.g., sale, community, NFP, multi-buy).

• eLearning component: The MHFA eLearning access included with Blended Online courses. Once activated, it is non-refundable and valued at $140.

2. Refunds — Regular Tickets

• 21+ days before the course: Full refund, less $140 if the eLearning component has been activated.

• 20-7 days before the course: 50% refund, less $140 if eLearning has been activated.

• Under 7 days before the course or no-show: No refund. (See Reschedules below.)

If Safer Communities cancels a course, Regular Ticket holders may choose a full refund (less $140 if eLearning activated) or a reschedule to another published date.

3. Refunds — Discounted Tickets

• Discounted Tickets are not refundable within 30 days of the course date.

• If Safer Communities cancels a public course due to low numbers, Discounted Ticket holders will be rescheduled (see Section 4) rather than refunded, until 3 cancellations occur. Then refund allowed.

4. Reschedules (participant-initiated)

• Requests to move to another date are subject to availability and reschedule fees. See ticket type conditions above.

• A reschedule must place you into a course within 12 months of your original booking date and 3 months within completion of eLearning (if applicable)

• No-show: Reschedule may be offered at Safer Communities’ discretion; fees apply.

5. Reschedules (when Safer Communities cancels)

If Safer Communities cancels a course:

• Regular or Flexible Tickets: Choose a refund (less $140 if eLearning activated) or reschedule.

• Discounted Tickets: Offered a reschedule to the next available MHFA course on our Training Calendar, or any published date within 12 months of the ticket issue/booking date.

• Ticket holders can opt for automatic reschedule or have 7 days from our cancellation notice to select an alternative date. If no selection is made within 7 days, we’ll proceed with an automatic reschedule.

• Discounted Tickets may remain open-dated until the 12-month deadline from booking date.

6. Open-Dated Tickets

• Valid for 12 months from the issue date at any Safer Communities Blended Online MHFA course.

• You may extend validity by a further 12 months for a 15% fee per ticket (based on the ticket price paid).

7. eLearning Component (MHFA)

• Once activated, the eLearning component is non-refundable and valued at $140.

• Any refund (where eligible) will be less $140 if eLearning has been activated.

8. Transfers

• You may transfer your ticket to another participant before the course starts (no fee for name change). The new participant must meet any course prerequisites (e.g., eLearning completion). MHFA issued eLearning cannot be transferred once activated. Fee for new eLearning for re-named Blended Ticket = $140.00 (this applies to all ticket types)

9. How to request a change

• Email bookings@safercommunities.com.au with your name, order number, and request (refund, reschedule, or transfer).

• We’ll confirm eligibility and any fees before processing.

10. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. Where we fail to provide the service with due care and skill or cancel a course, you may be entitled to a remedy.